Optimizing User Experience across a Global Dental Platform
Optimizing User Experience across a Global Dental Platform
Optimizing User Experience across a Global Dental Platform
Client
Dentsply Sirona
Industry
Healthcare
Company Type
Public Company
Year
2023 - 2024
/ Context
MedTech Leader requires UX Overhaul to stay competitive.
Dentsply Sirona, a global leader in dental solutions, launched DSCore, a cloud-based platform enabling dental professionals to manage imaging, workflows, and digital cases in one place. As the product scaled globally, ensuring a seamless user experience across critical touchpoints became essential for adoption and retention.
/ Context
MedTech Leader requires UX Overhaul to stay competitive.
Dentsply Sirona, a global leader in dental solutions, launched DSCore, a cloud-based platform enabling dental professionals to manage imaging, workflows, and digital cases in one place. As the product scaled globally, ensuring a seamless user experience across critical touchpoints became essential for adoption and retention.
/ Context
MedTech Leader requires UX Overhaul to stay competitive.
Dentsply Sirona, a global leader in dental solutions, launched DSCore, a cloud-based platform enabling dental professionals to manage imaging, workflows, and digital cases in one place. As the product scaled globally, ensuring a seamless user experience across critical touchpoints became essential for adoption and retention.
/ Goals
Driving Adoption through Design
Simplify and streamline onboarding for first-time users across different geographies and roles (dentists, labs, assistants).
Redesign the order portal to improve product discoverability, ordering efficiency, and accuracy.
Enhance the user profile experience for better account management, permission control, and personalization.
/ Goals
Driving Adoption through Design
Simplify and streamline onboarding for first-time users across different geographies and roles (dentists, labs, assistants).
Redesign the order portal to improve product discoverability, ordering efficiency, and accuracy.
Enhance the user profile experience for better account management, permission control, and personalization.
/ Goals
Driving Adoption through Design
Simplify and streamline onboarding for first-time users across different geographies and roles (dentists, labs, assistants).
Redesign the order portal to improve product discoverability, ordering efficiency, and accuracy.
Enhance the user profile experience for better account management, permission control, and personalization.
/ My Role
How I Contributed
As a freelance Product & UX Designer, I worked closely with the DSCore product team to:
Audit existing flows and identify friction points across onboarding and portal journeys.
Redesign and prototype key experiences (onboarding, ordering, and user settings).
Collaborate with product managers, developers, and QA to ship user-validated solutions.
/ My Role
How I Contributed
As a freelance Product & UX Designer, I worked closely with the DSCore product team to:
Audit existing flows and identify friction points across onboarding and portal journeys.
Redesign and prototype key experiences (onboarding, ordering, and user settings).
Collaborate with product managers, developers, and QA to ship user-validated solutions.
/ My Role
How I Contributed
As a freelance Product & UX Designer, I worked closely with the DSCore product team to:
Audit existing flows and identify friction points across onboarding and portal journeys.
Redesign and prototype key experiences (onboarding, ordering, and user settings).
Collaborate with product managers, developers, and QA to ship user-validated solutions.
/ Challenges
How I Contributed
As a freelance Product & UX Designer, I worked closely with the DSCore product team to:
Audit existing flows and identify friction points across onboarding and portal journeys.
Redesign and prototype key experiences (onboarding, ordering, and user settings).
Collaborate with product managers, developers, and QA to ship user-validated solutions.
/ Challenges
How I Contributed
As a freelance Product & UX Designer, I worked closely with the DSCore product team to:
Audit existing flows and identify friction points across onboarding and portal journeys.
Redesign and prototype key experiences (onboarding, ordering, and user settings).
Collaborate with product managers, developers, and QA to ship user-validated solutions.
/ Challenges
How I Contributed
As a freelance Product & UX Designer, I worked closely with the DSCore product team to:
Audit existing flows and identify friction points across onboarding and portal journeys.
Redesign and prototype key experiences (onboarding, ordering, and user settings).
Collaborate with product managers, developers, and QA to ship user-validated solutions.
/ Solutions
Onboarding Flow Revamp
Designed a role-based onboarding flow that adapts to different user needs (dentist, lab tech, admin)
Reduced onboarding time by introducing progressive disclosure and contextual help
Integrated hardware setup guidance for users connecting DS imaging devices
/ Solutions
Onboarding Flow Revamp
Designed a role-based onboarding flow that adapts to different user needs (dentist, lab tech, admin)
Reduced onboarding time by introducing progressive disclosure and contextual help
Integrated hardware setup guidance for users connecting DS imaging devices
/ Solutions
Onboarding Flow Revamp
Designed a role-based onboarding flow that adapts to different user needs (dentist, lab tech, admin)
Reduced onboarding time by introducing progressive disclosure and contextual help
Integrated hardware setup guidance for users connecting DS imaging devices
Order Portal Redesign
Re-structured the product catalog with advanced filters and saved order templates
Improved UI feedback for compatibility warnings and regulatory constraints
Optimized for mobile and tablet use in clinical environments
Order Portal Redesign
Re-structured the product catalog with advanced filters and saved order templates
Improved UI feedback for compatibility warnings and regulatory constraints
Optimized for mobile and tablet use in clinical environments
Order Portal Redesign
Re-structured the product catalog with advanced filters and saved order templates
Improved UI feedback for compatibility warnings and regulatory constraints
Optimized for mobile and tablet use in clinical environments
User Profiles & Permissions
Introduced user role management and multi-location support
Enabled better control of billing, licensing, and data preferences
Simplified UX for updating connected devices and team access
User Profiles & Permissions
Introduced user role management and multi-location support
Enabled better control of billing, licensing, and data preferences
Simplified UX for updating connected devices and team access
User Profiles & Permissions
Introduced user role management and multi-location support
Enabled better control of billing, licensing, and data preferences
Simplified UX for updating connected devices and team access