DS Core is a cloud‑based ecosystem that connects dental practices, laboratories and patients.
It offers secure storage and viewing of patient media, seamless collaboration with partners and a single portal for orders and services.
As a designer on DS Core, my mission was to simplify key workflows so that dentists and lab technicians could focus on patient care rather than dealing with technology.
Before DS Core, digital tools in dental practices were fragmented.
Onboarding required manual configuration of devices and accounts.
There was no easy way to visualize practice performance across products.
Ordering supplies and lab services involved phone calls, paper forms and follow‑up emails.
Dentists had to juggle multiple systems to schedule patients, manage treatments and track records.
Communication with labs was often done via unsecured email or phone tag.
These inefficiencies not only wasted time but also introduced compliance risks and made it harder to deliver consistent patient care.
To address these challenges, we worked with dentists, lab technicians, practice managers and engineers through an iterative, human‑centered design process.
Each feature area had its own nuances, but the overall process followed the same core steps:
Research & discovery – Conducted interviews and contextual inquiries in practices and labs, mapped existing workflows and identified pain points. Analysed existing DS Core documentation and regulatory requirements (e.g., HIPAA compliance)
Information architecture & user flows – Mapped user journeys across devices (desktop, tablet and mobile) to ensure that workflows were coherent and scalable.
Wireframing & prototyping – Created low‑fidelity wireframes to explore alternative solutions, then built high‑fidelity prototypes using DS Core’s design system for stakeholder reviews and usability testing.
Iterative testing – Tested prototypes with dentists and lab technicians to refine the flows, reduce cognitive load and ensure accessibility. Worked closely with compliance experts to make sure sensitive data was handled appropriately.
Collaboration & hand‑off – Collaborated with product management and engineering teams to prioritize features and ensure that the final designs were feasible. Provided design specifications, interactive prototypes and assets for development.
Onboarding Flow
Getting started shouldn't be a headache.
We've designed a simple, step-by-step signup that walks healthcare professionals through everything they need to know, so they can jump right into the features that matter most to their practice.
Dashboard
Instead of drowning in spreadsheets and reports, healthcare professionals get a clear view of what's happening in their practice. The dashboard highlights what needs attention and shows trends that help make smarter business decisions.
Order Portal
Ordering medical supplies used to mean endless paperwork and constant follow-ups. DSCore portal cuts through all that complexity, making it easy to find what you need, place orders accurately, and track everything from start to finish.
Messenger for Dentists and Labs
Dentist Workflow
Every dental practice and labs runs differently, but the basics are the same: scheduling patients, managing treatments, and keeping good records. We've built a workflow that handles these essentials smoothly, so dentists can focus on what they do best: taking care of patients.
Account Settings
Nobody wants to dig through complicated menus to update their information or adjust their preferences. We've put all the important account controls in one place that actually makes sense, including the compliance stuff that keeps everyone sleeping well at night.
